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ISEB Certified Tester Foundation Level (2010 Syllibus) BH0-010
Exam Number/Code : BH0-010
Exam Name : ISEB Certified Tester Foundation Level (2010 Syllibus)
Questions and Answers : 108Q&As
Update Time : 2012-1-10
Price : $79.00

Free ISEB BH0-010 Demo Download
7. During which activity of the Fundamental Test Process test process do you review the test basis?
A. Evaluating exit criteria and reporting.
B. Test implementation and execution
C. Test analysis and design 
D. Test planning and control 
Answer: C

11. Which ADDITIONAL test level could be introduced into a standard V-model after system testing?
A. System Integration Testing
B. Acceptance Testing
C. Regression Testing
D. Component Integration Testing 
Answer: A 

12. A system under development contains complex calculations and decision logic, and it is assessed as
high risk because of the relative inexperience of the development team in the application domain.  Which
of the following would be the MOST appropriate choice of test design technique for component testing?
A. Decision testing.
B. Statement testing
C. State transition testing
D. Equivalence partitioning 
Answer: A

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1.Which of the following areas would technology help to support during the Service Operation phase of the Lifecycle? 1. Identifying configuration of user desktop PCs when Incidents are logged 2. Control of user desk-top PCs 3. Create and use diagnostic scripts 4. Dashboard type technology
A.1, 2 and 3 only
B.All of the above
C.1, 3 and 4 only
D.2, 3 and 4 only
Correct:B
2.Which of the following is NOT a FUNCTION?
A.Application Management
B.Service Desk
C.Incident Management
D.Technical Management
Correct:C
3.Which of the following is the CORRECT description of the Seven R’s of ChangeManagement?
A.A set of questions that should be asked to help understand the impact of Changes
B.A seven step process for releasing Changes into production
C.A set of questions that should be asked when reviewing the success of a recent Change
D.A definition of the roles and responsibilities required for Change Management
Correct:A
4.The BEST Processes to automate are those that are?
A.Carried out by Service Operations
B.Carried out by lots of people
C.Critical to the success of the business mission
D.Simple and well understood
Correct:D
5.Which Function would provide staff tomonitor events in an Operations Bridge?
A.Technical Management
B.IT Operations Management
C.Service Desk
D.Applications Management
Correct:B
6.The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service VModel represent?
A.Validation and Testing
B.The business value that can be expected from a given service
C.Performance and capacity requirements of services and IT infrastructure
D.Roles and responsibilities required for an effective service management implementation
Correct:A
7.Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Correct:A
8.Which of the following is NOT an aimof the ChangeManagement process?
A.Overall business risk is optimised
B.Standardised methods and procedures are used for efficient and prompt handling of all Changes
C.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
D.All budgets and expenditures are accounted for
Correct:D

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9.Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA achievement
Correct:B
10.Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A.Service Strategy
B.Service Transition
C.Service Operation
D.Continual Service Improvement
Correct:C
11.Which of the following are the two primary elements that create value for customers?
A.Value on Investment, Return on Investment
B.Customer and User satisfaction
C.Understanding Service Requirements and Warranty
D.Utility and Warranty
Correct:D
12.The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
A.It is also structured around the Service Lifecycle
B.It provides guidance to specific industry sectors and types of organization
C.It consists of five publications
D.It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Correct:B
13.TheMAIN objective of Service LevelManagement is:
A.To carry out the Service Operations activities needed to support current IT services
B.To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.To create and populate a Service Catalogue
D.To ensure that an agreed level of IT service is provided for all current IT services
Correct:D
14.Which of the following statements BEST describes a DefinitiveMedia Library (DML)?
A.A secure location where definitive hardware spares are held
B.A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
C.A database that contains definitions of all media Configuration Items (CIs)
D.A secure library where definitive authorised versions of all software and back-ups are stored and protected
Correct:B
15.Major Incidents require:
A.Separate procedures
B.Less urgency
C.Longer timescales
D.Less documentation
Correct:A

Product Description
Exam Number/Code: BH0-006
Exam Name: ITIL V3 Foundation Certificate in IT Service Management
Questions and Answers:160Q&A
Update Time:2010-1-29
Price:$119.00
Exam Details
The ISEB Certification exam is the qualifying exam available to candidates pursuing a single-exam option for the ISEB Certified Network Associate ISEB Certification certification. The ISEB Certification (BH0-006) exam will test materials from the new Interconnection ISEB Network Devices (ICND) course as well as the new Introduction to ISEB Networking Technologies (INTRO) course. The exam will certify that the successful candidate has important knowledge and skills necessary to select, connect, configure, and troubleshoot the various ISEB networking devices. The exam covers topics on Extending Switched Networks with VLANS, Determining IP Routes, Managing IP traffic with Access Lists, Establishing Point-to-Point connections, and Establishing Frame Relay Connections.

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